Refund and Returns Policy
At Prohori Tech, customer satisfaction is our top priority. We strive to deliver high-quality products and services. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Returns
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Products can be returned within 7 days of delivery, provided they are unused, undamaged, and in their original packaging.
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To be eligible for a return, you must provide a valid proof of purchase (invoice or order number).
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Returns are only accepted for items that are defective, damaged during delivery, or incorrect.
2. Non-returnable Items
The following items cannot be returned:
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Used or installed CCTV cameras or devices
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Software or digital products (if applicable)
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Items damaged due to customer mishandling
3. Refunds
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Once we receive your returned item and inspect it, we will notify you regarding the status of your refund.
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If your return is approved, a full or partial refund will be issued to your original method of payment within 7 working days.
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Shipping costs are non-refundable, unless the return is due to our error.
4. Exchanges
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We only replace items if they are defective or damaged upon arrival.
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If you need to exchange your product for the same item, please contact us within 48 hours of receiving your order.